Shipping policy

Shipping Policy

Effective date: 31 August 2026

Fulfillment location

Orders are processed and dispatched from our fulfillment warehouse in California, United States.

Order processing

Orders are generally processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing may take longer during major promotions, peak periods, address verification, payment review or events outside our reasonable control.

United States delivery

Estimated delivery within the United States is 3–7 business days after dispatch. Delivery estimates are not guaranteed and do not include order-processing time. The shipping service, charge and any available expedited option are shown at checkout.

International orders

International delivery is available only to destinations supported at checkout. Shipping methods, charges and estimates vary by destination. Import duties, taxes, brokerage fees and customs charges are the customer’s responsibility unless checkout expressly states that they are included. Customs inspection may delay delivery.

Order changes and cancellation

Please review the delivery address carefully before submitting an order. You may request an address correction or cancellation within 12 hours by emailing service@drspen.com. We cannot guarantee changes after processing or dispatch has begun.

Tracking

When tracking is available, we will send it to the email address used for the order. Tracking may take 24–48 hours after dispatch to update. A parcel may be delivered in more than one shipment.

Incorrect address, refusal and failed delivery

The customer is responsible for providing a complete and accurate address and for responding to carrier or customs requests. If a parcel is returned because of an incorrect or incomplete address, refusal, unpaid import charges or repeated failed delivery, reasonable return and re-shipping costs may be deducted from any refund where permitted by law.

Lost or damaged parcels

If tracking shows an unusual delay, loss, or damage, contact us promptly with your order number. For visible damage, keep the packaging and provide clear photos. We will investigate with the carrier and provide a remedy where we are responsible or where applicable law requires it.

Risk and title

Risk of loss transfers as provided by applicable law. Nothing in this policy limits non-excludable consumer rights.

Contact

Email: service@drspen.com