Contact information

Contact Information

This store is operated by:

NEORISE GLOBAL TRADE LIMITED
UNIT A53M145, 29/F, LEGEND TOWER
7 SHING YIP STREET, KWUN TONG
KOWLOON, HONG KONG

Customer support email:
service@drspen.com

Please include your order number when contacting us about an existing order.

Returns require prior authorization. After approval, eligible returns should be sent to:

NEORISE GLOBAL TRADE LIMITED
1955 Burgundy Pl
Ontario, CA 91761
United States

Do not send a return before contacting service@drspen.com. Our Return and Refund Policy explains eligibility and shipping responsibilities.

Orders are fulfilled from our California, United States warehouse.

We do not offer telephone support. Email is our official customer-service channel.